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Flat World Global Solutions is a third-party logistics provider looking for forward thinkers to join our team.


Air2Post Coordinator

Wood Dale, IL


This newly created position is a supervisor level role based in our Chicago office (Wood Dale, IL). Initially, the Air2Post Coordinator will have no direct reports, however, will the role is intended to develop into a team leadership position. This person will be expected to quickly grasp the concept of Air2Post within the e-commerce industry and its development within Flat World Global Solutions. This position will participate in all aspects of Air2Post’s daily operations and systematically undertake responsibilities for supporting tasks.

Air2Prost Coordinator Position

Essential Functions:

During the first 30 days after being hired, the Coordinator will go through thorough training on all aspects of Air2Post operations, from shipment creation at origin to delivery by the FMC. During that time, this person, along with their leader, will identify tasks best suited for this role to initially support and conduct further training of those tasks.

Specific areas of responsibility that may be partially or fully delegated to the Coordinator based on aptitude and successful training include:

Customer Service/Marketing/Sales:

  • Internal/external customer support.
  • Customer inquiry handling.
  • Marketing/trade show support.

Performance Management:

  • Gather data, manage reports, analyze, and discuss outcomes with internal departments supporting the Air2Post service.


  • Manage the current cost model.
  • Audit carrier invoices.
  • Prepare/audit customer invoices.
  • Interact with FWGS’ finance team.

Final Mile Carrier Management:

  • Interact with FMCs to support Air2Post and Customer Requirements.
  • Manage FMC contract performance.
  • Manage FMC delivery performance against commitments.
  • Assist with USPS Account Management.
  • Interact with USPS sites and support personnel, and manage the Air2Post account.


In addition to the above areas of responsibility currently handled by the Director of Air2Post, the Coordinator will have the opportunity to learn and potentially support other aspects of the Air2Post Service, such as:


  • Inbound/outbound transportation.
  • Scan/sort operations.
  • Customer returns management.
  • CBP clearance management.
  • Inbound services: origin air freight/export and destination customs clearance.


  • A2P platform support and development.
  • Customer portal.
  • Internal portal.


Qualifications / Skills / Experience:

  • Working knowledge of current Ram International systems and operations, including CargoWise, inbound operations, customs operations and warehouse operations.
  • A background in post and parcel e-commerce.
  • A trong understanding and experience utilizing Microsoft Office products.
  • Microsoft Excel Skills, including the ability to build and/or understand basic to mildly advanced formulas. Macro skills are a plus.
  • Knowledge of pivot tables and data manipulation.
  • A working knowledge of (or the ability to quickly adapt to) various video/audio collaboration tools.
  • Basic auditing skills.
  • Ability to manage outside vendor/client relationships.¬†Initial expectation will be to work with USPS (with supervision/guidance).
  • Strong teamwork skills to effectively interact with all departments within Flat World Global Solutions and successfully support Air2Post.
  • Ability to see patterns/trends within chaos.
  • Time management and organizational skills.


Desired Qualities:

  • This individual will need to be curious and creative in their approach to learning new tasks.
  • Have the confidence to ask questions and make suggestions.
  • Ability to communicate effectively (both verbally and in writing).
  • A broad knowledge of the logistics industry.
  • The desire for continuous training and improving on essential functions and skillsets.

Supervisory Responsibility:

This position has no direct supervisory responsibilities to begin with. Employee growth may require this skill in the future.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday-Friday, 08:00 CT to 17:00 CT. Supporting an international customer base will require occasional evening and weekend work as job duties demand.

Additional Duties:

Additional duties or responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or any other protected status.

For consideration, please forward your resume or contact Flat World Human Resources.