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CAREERS

Put your career on the fast track.

Flat World Global Solutions is a third-party logistics provider looking for forward thinkers to join our team.

JOB POSITION

Brokerage Account Manager

O'Fallon, MO

OVERVIEW

Every day we provide our customers in the transportation industry with the tools they need to compare rates, keep track of goods throughout the entire life cycle of a shipment, increase efficiency, and most of all – maintain a competitive advantage in the market! At Flat World you will have an opportunity to work for a growing company that has created a fun and successful work culture and an environment that builds careers and a better way of life.

Purpose of Role

At Flat World Over the Road, we believe in a culture of excellence built on a foundation of continuous improvement. We are looking for a motivated Brokerage Account Manager (BAM) who has knowledge of the transportation brokerage world across many verticals. The Account Manager’s primary function is to manage small to mid-size customers across our Over the Road (OTR) division. The Account Manager will be the main point of contact and will provide customers with quotes and resolve operational issues. They will develop a deep knowledge base of the customer’s business and demonstrate value as they manage relationships within their book of business to drive steady and significant growth of those accounts.

Responsibilities / Skills

  • Achieve annual revenue goals for assigned book of business through retention and growth as set by management.
  • Accountable for directly identifying and initiating business development opportunities by managing a sales pipeline of new opportunities and existing clients (modes and/or volume).
  • Ability to understand the customer’s needs resulting in engraining yourself into the client’s full logistics needs and building a strategy to enhance the overall Flat World relationship.
  • Thorough understanding of the domestic over the road market and all other Flat World modes & services.
  • Use financial acumen to analyze, interpret and develop action plans to drive growth within their business.
  • Develop and maintain excellent knowledge and understanding of our business, offerings, competitors and industry trends.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. As we regularly say, earning their business every day.
  • Ability to troubleshoot and overcome operational challenges to ensure a positive customer experience.
  • Understand market conditions and have the ability to price quote, budget customers annually.
  • Participate in RFP opportunities and work with management on pricing strategy.
  • Responsible for adhering to and implementing SOPs for Flat World OTR and synergizing with the other departments for the overall success of the client.
  • Document all sales activity performed: meetings, follow-ups, quotes, opportunities, etc.
  • Ability to negotiate positive outcomes for Flat World OTR & customer through being an enthusiastic team player.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Work closely with operations and customer service team, other Account Managers, and Leadership.
  • Travel up to 10%.

Education/ Certifications / Basic Qualifications:

  • A high school diploma or equivalent required; college degree is preferred but not required.
  • General knowledge of business and transportation is required.
  • 1+ years of inside sales experience preferred.

What’s in it for you?

  • A competitive salary to launch or continue your career
  • Competitive health benefits package including no cost dental coverage for employee (additional cost for dependents)
  • Profit sharing program
  • Work – Life balance with above average PTO plan & occasional opportunities to work remotely
  • Company-wide employee appreciation activities
  • You’ll join an organization acknowledged as a Saint Louis Top Place to Work in 2018 & 2019, 2020 and 2021
  • Intentional Positive Uplifting Culture of Success
  • Company matched 401K (fully vested after 1 year of employment)
  • Phenomenal company culture that is upbeat, team oriented and continually recognizes its employees

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

To learn more about Flat World Global Solutions and why we have been nominated in the Saint Louis Top Workplaces in 2018, 2019, 2020 and 2021, check us out at https://flatworldgs.com/flat-world-named-a-st-louis-top-workplace-for-fourth-consecutive-year/

We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or any other protected status.

For consideration, please forward your resume to Flat World Human Resources.