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Put your career on the fast track.

Flat World Global Solutions is a third-party logistics provider looking for forward thinkers to join our team.


Import Transportation Coordinator

Elk Grove Village, IL


Built on a foundation of delivering excellence to clients, teammates and in the community, Flat World Global Solutions helps turn companies’ supply chains into a strategic advantage. Through our operating units of Domestic, International, Crating and in-house IT development firm Prologue Technology, the Flat World team delivers excellence to our clients daily.

Flat World Global Solutions is seeking an enthusiastic and reliable Customer Support/Operations Coordinator to join our growing team. Every day, we provide our customers in the transportation industry with the tools they need to compare rates, keep track of goods throughout the entire lifecycle of a shipment, increase efficiency and maintain a competitive advantage in the market. We are looking for a motivated professional with experience in transportation and customer service. The Customer Support/Operations role will consist of many responsibilities including shipment scheduling, tracking and tracing, customer support and more.

Import Transportation Coordinator Photo


Essential Functions

  • Ensure that all work is produced in a correct, cost-effective and timely manner in alignment with specifications and quality requirements
  • Maintain profiles for existing customers and/or create new profiles in the company database, including rates and services sold, delivery information, special instructions for classification/OGA and any other requirements pertaining to the individual customer
  • Identify and understand terminology and documents involved in international freight forwarding
  • Answer all calls to the department promptly and in a friendly manner
  • Assist customers and vendors with questions, complaints, requests, tracking and tracing
  • Receive, process and file documents from customers, shippers or overseas agents
  • Obtain required information pertinent to processing and filing customs entries, and review for accuracy
  • Process customer invoicing and assist with receivables of assigned accounts as necessary
  • Maintain relationships with partners, vendors and suppliers
  • Follow clients’ SOPs with excellence
  • Process bonds and maintain POAs for new clients
  • Provide backup for other members of the Import Team
  • Complete other tasks and projects as assigned with excellence

Qualifications / Skills / Experience

  • Proven experience as an Import Transportation Specialist or relevant role
  • Minimum one year of operational experience with Cargo Wise platform
  • Familiarity with company policies and industry legal guidelines
  • Ability to learn a variety of job descriptions
  • Entry writing knowledge
  • Excellent communication and interpersonal skills
  • Outstanding organizational skills
  • Ability to effectively communicate with all levels of the organization
  • Knowledge of MS Office products
  • High school diploma required; a BS/BA in management or relevant discipline will be considered an advantage

What’s in it for you?

  • A competitive salary
  • Excellent health benefits package including FREE dental coverage for employee (additional cost to add dependents)
  • Profit sharing program
  • Work – Life balance with above average PTO plan
  • Company-wide employee appreciation activities
  • You’ll join an organization acknowledged as Top Place to Work
  • Intentional Positive Uplifting Culture of Success
  • Company matched 401K (fully vested after 1 year of employment)

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or any other protected status.


For consideration, please forward your resume or contact Flat World Human Resources.