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Put your career on the fast track.

Flat World Global Solutions is a third-party logistics provider looking for forward thinkers to join our team.


OS&D Support Specialist

O'Fallon, MO


Every day we provide our customers in the transportation industry with the tools they need to compare rates, keep track of goods throughout the entire life cycle of a shipment, increase efficiency, and most of all – maintain a competitive advantage in the market! At Flat World you will have an opportunity to work for a growing company that has created a fun and successful work culture and an environment that builds careers and a better way of life.

A woman works at a desk with a headset and computer

Duties & Responsibilities:

  • Communicate with carriers to locate overages, shortages and damaged freight
  • Follow up with carriers for shortages and process claim accordingly
  • Coordinate and approve returns
  • Provide dispositions
  • Research and Resolve OS&D freight issues
  • Maintain accurate records for reporting all OS&D Freight on a Daily/Weekly basis
  • Assist with answering telephones, provide quality customer service and assist with resolving customer concerns efficiently
  • Prepare and gather documents for claims processing

Skills / Experience Requirements:

  • Detail oriented and highly motivated
  • A high school diploma or equivalent required; college degree is preferred but not required
  • Proficient in using MS office –basic knowledge of Excel required
  • Strong written and verbal communication and time management skills
  • Ability to work in a fast paced, collaborative team environment with strict deadlines to meet
  • Logistics or claims experience a strong plus

What’s in it for you?

  • A competitive salary to launch or continue your career
  • Competitive health benefits package including no cost dental coverage for employee (additional cost for dependents)
  • Profit sharing program
  • Work – Life balance with above average PTO plan & occasional opportunities to work remotely
  • Company-wide employee appreciation activities
  • You’ll join an organization acknowledged as a Saint Louis Top Place to Work for five years running from 2018 through 2022.
  • Intentional Positive Uplifting Culture of Success
  • Company matched 401K (fully vested after 1 year of employment)
  • Phenomenal company culture that is upbeat, team oriented and continually recognizes its employees

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.


To learn more about Flat World Global Solutions and why we have been nominated as one of the Saint Louis Top Workplaces, check us out at

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or any other protected status.

For consideration, please forward your resume or contact Flat World Human Resources.